The On-Demand Medical Virtual Care or vCare platform is designed to address your healthcare needs via secure text and video chat, anytime and wherever you are.

This online platform provides eligible Members and their Dependents with 24/7, personalized medical support wherever you are in Canada. You can connect instantly with Canadian healthcare providers via secure text and video chat for your primary health questions and concerns.

vCare features:

• Unlimited virtual consultations via secure text and video chat, 24/7
• Convenient primary and mental health-care support
• Fill and refill prescriptions, specialist referrals, and lab requisitions
• Coverage for you and your eligible Dependents
• Virtual follow-ups with no appointments required
• Health records on the platform, with updates sent to your family doctor with your consent

Avoid visits to walk-in clinics or emergency rooms for non-emergency issues such as:

• Infections, rashes and skin irritations
• Anxiety and depression
• Stomach and digestive issues
• Cough, cold and flu
• Weight loss counselling and smoking cessation
• And much more

Please note: Specific cases will require an in-person medical appointment at the discretion of our healthcare providers. Our clinicians cannot complete Workers' Compensation forms or sick notes for more than three days. This service is not for emergencies.

How to use vCare

To begin your registration process, you will need to visit www.vcareregistration.com. You will be required to enter the following information: Email, province of residence, policy number, certificate number, and create a password.

As a first-time user of vCare, you will have to register your account. In this step, you will need your Benefit Card. In this registration process, you will be asked to provide your Policy Number which consists of the first six digits on your Benefit Card, and your Certificate Number which consists of the second set of ten digits on your Benefit Card.

After registration, you will be prompted to download the app from Google Play or the iOS store. Search for the Telus Health Virtual Care App and proceed to download. After downloading, all you need to do is enter your email address and password you created during the registration process to access vCare.